Privacy Policy

At Cliff's Spice Zone, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, share and protect information when you visit our website, place an order, contact us or otherwise interact with our online store.

Information We Collect

Depending on how you interact with our website, we may collect the following information:

• ● Your name, email address, phone number, billing address and shipping address.
• ● Order details, products purchased, delivery preferences, returns, refunds and customer support history.
• ● Payment-related information required to complete a transaction.
• ● Device information such as your IP address, browser type, device type and operating system.
• ● Information submitted through forms, reviews, surveys, customer enquiries and marketing subscriptions.

How We Use Your Information

We may use your personal information to:

• ●Process and manage your orders.
• ●Process payments, refunds and returns.
• ●Arrange shipping and delivery.
• ●Send order confirmations and delivery updates.
• ●Respond to enquiries and customer support requests.
• ●Improve our website, services and customer experience.
• ●Meet accounting, taxation, regulatory and legal obligations.

How We Share Your Information

We do not sell your personal information. We may share necessary information with trusted service providers that help us operate our store and fulfil customer orders.

Shopify

Our online store is hosted on Shopify. Shopify provides the ecommerce infrastructure that allows us to sell products and services online.

Shopify may process personal information to provide checkout, ecommerce, security, fraud prevention, analytics and other platform services.

Payments

Payments through our store are processed by third-party payment providers such as Razorpay or other payment gateways enabled on our website.

We generally do not directly receive or store your complete debit or credit card information. Payment providers process payment information according to their own terms, privacy policies and security practices.

Shipping & Delivery

To fulfil an order, we may share necessary information with courier and logistics providers.

We may use The Professional Couriers and/or other logistics providers depending on your location, service availability and order requirements.

Cookies & Analytics

Our website and service providers may use cookies, pixels, local storage and similar technologies to operate the website, remember preferences, understand website usage, prevent fraud and measure performance.

Where required, you may be given options to manage certain cookies and tracking technologies through the privacy controls available on our store.

Marketing Communications

If you subscribe to promotional communications, we may contact you regarding products, offers, launches and other store information using channels such as email, SMS or WhatsApp.

You can unsubscribe from promotional communications using the unsubscribe or opt-out method provided in the message.

Data Retention

We retain personal information only for as long as reasonably necessary to fulfil orders, provide customer support, maintain transaction and tax records, prevent fraud, resolve disputes and meet legal obligations.

When information is no longer required, we may delete, anonymize or securely dispose of it subject to applicable legal and technical requirements.

Security

We use reasonable administrative, technical and organizational measures intended to protect personal information against unauthorized access, disclosure, alteration, misuse or loss.

However, no internet transmission, website or electronic storage system can be guaranteed to be completely secure.

Your Privacy Rights

Depending on your location and applicable law, you may have certain rights regarding your personal information, including the ability to:

• ✓ Request access to information held about you.
• ✓ Request correction of inaccurate information.
• ✓ Request deletion where applicable.
• ✓ Withdraw consent where processing is based on consent.
• ✓ Manage your marketing preferences.

Children's Privacy

Our store is intended for a general audience purchasing coffee, spices, honey and related products. We do not knowingly use our store to collect personal information directly from children for marketing purposes.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes to our business, website, technology, services, legal obligations or privacy practices.

The date displayed at the beginning of this policy indicates when it was most recently updated.

Have a question about
your information?

If you have questions about this Privacy Policy, want to exercise an applicable privacy right or need assistance regarding your personal information, please contact us.